Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stylesbyjaniece@gmail.com. Please note that returns will need to be sent to the following address: [1732 Greensburg Ave North Versailles, PA 15137] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stylesbyjaniece@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stylesbyjaniece@gmail.com.

 

Salon services refunds

Please tell your stylist during your appointment if you are unhappy with your hair so we have an opportunity to address your concern before you leave.

If you notice an issue afterward, contact JL Luxe Co Beauty Boutique within 72 hours of your appointment. We will review your concern and discuss a resolution. If we agree that a touch-up or correction is needed, you must come in for that service within 7 days of your original appointment. After seven days, we are no longer able to provide a complimentary correction under this policy.

Completed services are generally nonrefundable. A refund may be considered when an issue is clearly due to the stylist’s work. If your chosen stylist cannot achieve the style agreed upon before the service begins, management will see whether another available stylist can do so. If no one at the salon can provide the agreed-upon service, you may receive a refund for the service that could not be provided.

This policy does not limit any rights you may have under applicable law.